Frequently Asked Questions

At this time we ship to the following locations:

North America

• Canada
• Mexico
• United States

Europe

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Iceland
• Ireland
• Italy
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• United Kingdom

Oceania

• Australia
• New Zealand

South America

• Brazil

For the United States:

Shipping is a flat rate of $8.95 no matter what you order. At this price we will use the cheapest option available (either UPS or USPS). No requests will be accepted.

You can upgrade to USPS shipping for $11.95 per order which will guarantee that your order is shipped with USPS.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

For Canada:

Shipping starts at $11.99, but the total cost is based on the total weight of your order.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

For All Other Countries:

Shipping starts at $14.99, but the total cost is based on the total weight of your order.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

All figures should be considered used. This means:

• Figures may have scuffs and scratches from ordinary use
• Figures may show slight signs of wear (i.e. faded or chipped paint)

However

• All figures are guaranteed to work in the game
• All figures have been tested
• All figures have been reset to their factory settings
  • This includes Creation Crystals, but not Traps

Yes. All Creation Crystals sold by Skylanders Character List (SCL) have been reset.

You will be able to choose the Battle Class for your Imaginator just like it was a brand new Creation Crystal.

Not always. (But it will typically be close.)

Many of the images used on this site are stock images or digital renderings.

Colors may vary slightly on each figure.

It should be noted that many Traps and figures holding Traptanium weapons experienced a loss of color in later production runs. This is not typically sun damage. This is simply how they came from the factory and how they were sold in stores.

If you want to get a preview of the items before they are added to the SCL Shop, feel free to check out my Skylanders Unboxing Live Streams on the SCL YouTube Channel. Be sure to subscribe to the channel and turn on notifications so you can catch all the latest additions!

All orders are shipped via USPS or UPS. You will receive an email with a tracking number to follow the progress of your order.

All orders are shipped in boxes. I do not ship in padded mailers or other envelopes. I want your purchase to arrive in the same condition that it was sent.

After you place an order, you should immediately receive an email confirming that your order was received.

Then within 2 business days (typically less) your order will be packaged up. Once it is packaged you will receive a second email containing your tracking information.

NOTE: If you do not receive one or both of these emails, please check your Spam folder. Also please consider adding [email protected] to your safe email list so future emails appear in your inbox.

Once your package is shipped, the timing is out of my control.

However, most packages are delivered within 2-5 business days (assuming there are no delays). The average package arrives in 3 days.

Packages may also take longer to reach you during the holiday season.

I cannot guarantee when or if any specific item will be back in stock. Since Skylanders are no longer in production, I can’t just go to the warehouse and order more.

With that being said though, I am constantly buying more figures and the shop gets updated multiple times throughout the week.

The shop is updated multiple times throughout the week.

Check in early and often to see what’s new!

You can cancel your SCL VIP Membership at any time right here on the website.

1. Log in to your SCL account
2. Navigate to My Account > Subscriptions
3. Click on your subscription
4. Click the cancel button/link

All figures are tested in game and checked multiple times for physical damage before being listed in the shop. Then they are expertly packed with care as our goal is to get your Skylanders to you in the same condition they left our facility.

However, sometimes a Skylander’s journey to reach their new home can be rough and unpredictable.

If you do happen to receive a damaged figure (that was not purchased as a damaged figure), please contact [email protected] and we will do our best to make it up to you.

Please be sure to include pictures of the damage and your order number in the email.

No.

Since you are purchasing merchandise it is illegal for us to mark it as a Gift on the customs forms.

You are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

All prices listed are in USD (United States Dollars).

If you are purchasing from outside the United States, your total may appear differently on your credit card, bank or PayPal statements.